Gwen, I am sorry if the sample was not in your order. As far as you messaging us, we do not see a text or a chat through the website. We will send your sample out or issue you a refund for the scent sample. Please text or message us through the chat button on the website and let us know which you prefer. Thank you.
Addendum: Refunded $2.00 for the scent sample. If we can help you with anything else we are here. Thank you.
