Thank you for your feedback—I'm sorry this one didn't work out for you. Just to reassure you and anyone reading: our eye cream comes in an airless jar rather than a pump. It's an intentional design that keeps the formula fresh and protects the active ingredients, so nothing was missing from your order. Sometimes the pump needs to be pushed a few times before the product dispenses.
Everyone's skin is different, and it's genuinely disappointing when a product you were excited about doesn't agree with you. Wishing you all the best in finding what works for your skin.
